Conditions générales de vente

These general conditions of sale are concluded between, on the one hand, 

The Andina boutique whose head office is located at 1 bis place Sterling in 40140 Soustons.

Registered in the Dax trade and companies register under the number SIREN 840 593 628 and whose intra-community VAT number is FR 19840593628.

and, on the other hand, any adult wishing to make a purchase through the e-commerce site of L'Andina boutique, exclusive property of L'Andina boutique. 

Last updated: January 20, 2021


These conditions govern the sale of any product presented on the site by L'Andina boutique. They aim to define the reciprocal obligations of the parties as well as the different stages of the ordering process. 

L'Andina boutique reserves the right to modify the GTC at any time by publishing a new version of them on the site. The GTCs applicable to the Customer are those in force on the day of his order on the site (i.e. at the time of signing the contract). 

The site is free to access and free to any Client. The acquisition of a product supposes the acceptance, by the Customer, of the entirety of these T & Cs, which acknowledges at the same time having taken full knowledge of them. Acceptance of these T & Cs may for example consist of the Customer ticking the box corresponding to the acceptance sentence of these T & Cs, for example having the words "I acknowledge having read and accepted the general conditions of sale of this site" . 


Articles visible on the site can only be delivered while stocks last. If the product is not available, L'Andina boutique undertakes to inform the Customer as soon as possible by email or telephone. The Customer will then have the option of choosing another item or canceling their order and receiving a refund.

Any customer complaint regarding the order or delivery of an unavailable item will be considered unfounded.

L'Andina boutique reserves the right to modify the product range at any time. Each product is presented on the website in the form of a description showing its main technical characteristics (composition, size, colors, origin, etc.). The photographs are as accurate as possible but do not bind the Seller in any way. The sale of products on the site is intended for all buyers residing in countries which fully authorize the entry into their territory of these products. 


The prices indicated on the site are in euros all taxes included (TTC), VAT included and other taxes applicable on the day of the order. VAT is applied at the rate in force in mainland France at the time of the order. Any rate change would be applied immediately to the current order. 

Product prices are exclusive of shipping costs which remain extra depending on the amount of your order. These will be brought to the attention of the buyer in his basket before the final validation of the order. 

However, the establishment of the order depends on the geographical area of delivery: 

  • For deliveries in mainland France and in countries belonging to the European Union, the order will be established inclusive of tax.

The Andina boutique reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the price in force at the time of the validation of the order and subject to availability.

The products remain the property of L'Andina boutique until full payment of the price. 

Please note: as soon as you take physical possession of the products ordered, the risk of loss or damage to the products is transferred to you.


The Customer wishes to place an order on the site must follow the following procedure: 

  1. The customer selects the product he wishes to order
  2. The customer checks the contents of his basket
  3. The customer must identify himself if he already has a customer account or creates one by indicating the requested information (name, first name, email and password)
  4. The customer checks the content of his order, the total price, indicates a delivery and billing address. He then chooses a method of payment and must accept these GTC by checking the corresponding box. 
  5. The customer will then receive a summary e-mail of his order.

We advise you to keep this document, which is the official proof of your order. 

The order is then registered and processed by L'Andina boutique. The Andina Boutique undertakes to honor orders received on its website only within the limits of available stocks. In the event that the products ordered are unavailable, L'Andina boutique will contact the customer by e-mail as soon as possible, in order to prevent the cancellation or refund of the order.

Finally you will receive an email confirming the shipment of the product as well as the number to track the package. 


The customer has the possibility to pay via a single means of payment for his order made on our website: 

  • Payment by credit card with Stripe

The amount of the invoice will be debited from the customer's account on the date of payment. The Andina boutique will not send any products until the payment method has been validated. 


The products offered for sale on are only available in mainland France and Europe. They will be delivered to the delivery address that the customer will have indicated during the ordering process. 

For all products, the order is prepared in our store and shipped within 1 to 2 working days (subject to product availability) from the order confirmation e-mail. 

The delivery of orders is then ensured by the carrier Colissimo (service provided by the Post Office). The product is then delivered to the Customer's home.

The customer can also collect his order in store via Click & Collect. 

Deliveries in mainland France and within the European Union are invoiced with French VAT.

The deadlines announced on the site are purely indicative and depend on the destination and availability of the product ordered. Exceeding this period may not give rise to any cancellation of the order, to any reduction in the price paid by the buyer, and to any payment for damages. However, and in accordance with the provisions of article L.121–20–3 of the Consumer Code, for lack of delivery after the expiration of a period of thirty days from the day following the customer's order, the customer will have the possibility to cancel his order free of charge. The sums he has paid will then be refunded. 


In accordance with the provisions of Article L.121-21 of the Consumer Code, the customer has 14 days to exercise his right of withdrawal. Within 14 days of receipt of the product ordered, the Customer may exercise his right of withdrawal without having to justify reasons. The customer can thus request a refund of the item (s) purchased. 

Beyond the 14-day period, L'Andina boutique will be free to refuse credit or refund of items purchased. 

Conditions of the right of withdrawal and procedures to be followed:

  1. The Customer must inform L'Andina boutique of his wish to withdraw within 14 days of receiving his order. For this, the Customer must send an email recalling the number of his order, the product returned and the reason for the return.
  2. An e-mail acknowledging receipt and validation will then be sent to the Customer.
  3. The products as well as the packaging and accessories must be returned in their original conditions. In the event of a missing item, L'Andina boutique reserves the right to refuse the refund or to reduce the amount thereof.
  4. The Customer returns the product (s) as well as the duly completed return slip by parcel to the following address: L'Andina boutique - 1 bis Place Sterling - 40140 Soustons FRANCE - at most 6 days after having informed L'Andina boutique of his wish to retract.


    Exchange is possible on ready-to-wear items not on sale or on promotion within the limit of one exchange per order.

    The exchange is for the same item of a different size or color if the amount is the same and while stocks last. 

    The exchange will be processed within a maximum period of 14 days from the date on which L'Andina boutique is informed of the customer's decision to withdraw, provided that theProducts as well as packaging and accessories must be returned in their original conditions.

    The costs of returning the product (s) to be exchanged are the responsibility of the customer.

    The Andina boutique will bear the cost of re-shipping the product (s).


    If the customer opts for a refund, L'Andina boutique will reimburse the customer for the price of the product (s) (or delivery costs) within a maximum period of 10 days from the date on which L'Andina boutique is informed of the decision. of the customer to withdraw, provided that theProducts as well as packaging and accessories must be returned in their original conditions.

    The refund may be deferred until recovery of the products or proof of shipment of the products by the customer. The date chosen is that of the first of these facts. The refund will be made using the same means of payment as that used for the initial transaction. The reimbursement may also take the form of a credit note if the customer requests it.

    The costs of returning the product (s) to be reimbursed are the responsibility of the customer.


    Products sold on the site benefit from the legal guarantee of conformity provided for by articles 211-4 and following of the Consumer Code and the guarantee against hidden defects, provided for by articles 1641 and following of the Civil Code. These guarantees cover hidden and apparent defects from the date of delivery. In the event of non-compliance of a product sold, L'Andina boutique may offer the Customer free replacement of the product or the repair of products recognized as defective without any other service or compensation. 


    The products offered comply with current French legislation. The responsibility of the L'Andina boutique brand cannot be held liable for non-compliance with the legislation of the country where the product is delivered. It is your responsibility to check with local authorities the possibilities of importing or using the products or services you plan to order. 

    L'Andina boutique cannot be held responsible for non-performance of the contract due to the occurrence of a force majeure event or fortuitous situation. Regarding the products purchased, L'Andina boutique will not incur any liability for any indirect damage as a result of these conditions, operating loss, loss of profit, damage or costs that may arise. 

    In addition, L'Andina boutique cannot be held responsible for damage resulting from improper use of the product purchased. 

    Finally, L'Andina boutique cannot be held liable for all the inconveniences or damages inherent in the use of the Internet network, in particular a service interruption, an external intrusion or the presence of computer viruses. 


    All elements of this site are and remain the intellectual and exclusive property of L'Andina boutique.  

    Any total or partial reproduction, representation or use of the elements of the site, whether software, visual, textual or sound, is strictly prohibited and amounts to counterfeiting. 


    The language of this contract is French. These conditions of sale are subject to French law. In the event of a dispute, the French courts will have sole jurisdiction. 

    Any dispute relating to the execution of these GTC that has not found an amicable solution will be subject to the exclusive jurisdiction of the courts of the jurisdiction of the place of domicile of the defendant.